Privacy Policy

Effective 28 October 2026

SafarYaari respects your privacy. This Privacy Policy explains what information SafarYaari collects from you, why SafarYaari collects it, how SafarYaari uses it, when SafarYaari may share it and how SafarYaari protects it.
When you create an Account or use SafarYaari, you provide certain information to SafarYaari so that SafarYaari can provide its services, verify Users, facilitate Rides, process Bookings and payments, and maintain the safety and security of the Platform.
SafarYaari may collect your name, date of birth, gender, profile photograph, mobile number, email address, WhatsApp preference, login information and other information that you provide while creating or using your Account.
If you use Google Sign-In, SafarYaari may receive information such as your name, email address and profile photograph from Google for the purpose of creating and managing your Account.
When you choose Google Sign-In, SafarYaari receives from Google only your name, email address, profile photograph and Google account identifier, through the openid, email and profile scopes. SafarYaari does not request access to your Gmail, Contacts, Calendar, Drive or any other Google service.
SafarYaari uses this Google information only to create your Account, to sign you in on later visits, to show your name and photograph on your profile and to send you the messages described in this Privacy Policy. An email address that Google has verified is treated as confirmed on your SafarYaari Account.
Google information is stored with the rest of your Account information on SafarYaari's infrastructure in Mumbai, India, and is protected by the security measures described in this Privacy Policy. It is shared only with the service providers listed in this Privacy Policy, to the extent needed to operate the Platform, and is never sold, used for advertising or shared with any other third party.
SafarYaari keeps Google information for as long as your Account is open. You may replace the profile photograph at any time, request deletion of your Account information as described in this Privacy Policy, and revoke SafarYaari's access to your Google account at any time from your Google Account permissions page at myaccount.google.com/permissions. Revoking access does not by itself close your SafarYaari Account; you may request closure as described in this Privacy Policy.
SafarYaari does not use Google information to develop, improve or train artificial intelligence or machine learning models, and does not allow any third party to do so.
SafarYaari's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements (developers.google.com/terms/api-services-user-data-policy).
SafarYaari may ask you to verify your identity before you publish or book a Ride. For this purpose, SafarYaari may check a government-issued identity document.
SafarYaari will not store your identity document images after the identity verification process; these are processed for verification and discarded once the verification request is completed. SafarYaari also asks you for a live selfie, and for a fresh one every 30 days. Your live selfie is shown to the people you book or accept a Ride with, so they can see how you look now: when you ask for a seat, to the Lister of that Ride; when you list a Ride, to every logged-in User who views the Ride or your profile from it. It is never shown to visitors who are not logged in, it is not compared with your identity document and is not used for face recognition. Each new selfie replaces and deletes the previous one, and your selfie is deleted when you close your Account.
SafarYaari may keep the result of your identity verification, a securely generated hash derived from your identity document or from the DigiLocker account used and, where a document was uploaded, the last four characters of its number. SafarYaari uses this information for verification, security and preventing misuse of the Platform. SafarYaari keeps each such hash you verify with; if your Account is blocked, the hashes are kept after the Account is closed, only to prevent the same person from being verified again, and otherwise they are deleted when you close your Account.
If you add a vehicle, SafarYaari collects its registration number, its type and whether it is for private or commercial use. Nothing about the vehicle is uploaded: the registration certificate, the motor insurance and the pollution under control certificate are read from DigiLocker as described in the next clause. The vehicle's type is shown with the Rides you list in it, and its registration number is shown only to the Users whose seat on such a Ride you have confirmed, so that they can recognise the vehicle at pickup.
Where SafarYaari offers verification through DigiLocker, the Government of India's digital document service, you may choose to verify your identity using your Aadhaar-linked DigiLocker account (your name, date of birth and gender as registered there, compared with your profile), share your driving licence, and share the registration certificate of a vehicle you add, which carries the vehicle's insurance and pollution under control details. SafarYaari receives a document only after consent is given on DigiLocker's own screen, checks it during that session and does not store the document, the DigiLocker account identifier or the name on the registration certificate. SafarYaari keeps only the result of each check and the details needed to keep it current: the dates until which the registration, fitness, insurance, pollution under control certificate and driving licence are valid, the insurer's name, the vehicle class and the classes of vehicle your licence covers, together with a securely generated hash used to prevent a blocked Account from being verified again. You may withdraw this consent at any time as described in this Privacy Policy; the verification result then lapses.
If you request seats for other people, SafarYaari collects each traveller's full name, mobile number, date of birth and gender and, if you give it, their email address. SafarYaari does not ask for any identity document number of a traveller. You must have each traveller's permission to share their information, and every traveller must be 18 years or above. The host sees each traveller's first name so they know who will board; the rest of this information is not shown to the host or other Users. SafarYaari uses it to identify who is travelling, for safety, to resolve disputes and to comply with applicable law.
SafarYaari may collect information about your Rides, Bookings, seats, payments, refunds, cancellations, ratings and Trust Score so that SafarYaari can operate the Platform and provide its services.
SafarYaari may collect technical information such as your IP address, browser type, login times, signed-in devices and Account activity. SafarYaari uses this information for security, fraud prevention, customer support and maintaining an audit trail.
If you write to SafarYaari through the contact form, SafarYaari receives the topic, your name, the email address or phone number you give, your message, any booking reference and up to five attachments. Your message is delivered to SafarYaari's support mailbox and is not stored in the Platform's database. It is kept only for as long as needed to answer you and resolve any related matter.
SafarYaari will use your information to create and secure your Account, verify your identity, match Users with Rides, process Bookings, take and refund payments for Bookings, send notifications, provide safety features, maintain ratings and Trust Scores, prevent fraud and comply with applicable law.
SafarYaari processes your personal information on the basis of the consent you give when you create an Account and when you choose an optional feature, and, where applicable law allows it without consent, for legitimate uses such as complying with the law or responding to a medical emergency or a threat to life or safety.
SafarYaari is meant only for persons aged 18 years or above. SafarYaari does not knowingly collect personal information of anyone under 18, and if it learns that it has done so, it will delete that information.
SafarYaari will not sell your personal information to anyone.
SafarYaari will not use your personal information for advertising purposes.
SafarYaari will not publicly display your phone number, email address, date of birth, emergency contact details or identity documents to other Users, except where disclosure is necessary for a service you have requested, required for safety or required by law.
Your public profile can be seen by anyone, including people who are not logged in to SafarYaari: your full name, profile photograph, verified badge, Trust Score, ratings, member-since date, bio, city, languages, travel preferences and the number of trips you have completed, and whether you have confirmed your email address, have a current live selfie and have named an emergency contact, but never the email address, the selfie or the contact themselves. When you publish a Ride, anyone searching for Rides on its route may see the Ride with your first name, profile photograph, verified badge and Trust Score, and logged-in Users also see your live selfie; your vehicle's registration number and, on public transport, your seat or coach are shown only to Users whose seats on your Ride are confirmed.
SafarYaari intends to provide live-trip sharing and SOS features through the SafarYaari mobile application and, once they are available, may use your information to provide them. If you provide an emergency contact, you must have that person's permission before providing their information to SafarYaari.
If you use live-trip sharing or an SOS feature once it is available, SafarYaari may share the information necessary to provide that feature with your emergency contact or SafarYaari's relevant support personnel.
SafarYaari will use third-party service providers where necessary to operate the Platform. These may include services for hosting, database management, backups, identity verification, SMS, WhatsApp, email, payment processing, security and other technical services.
SafarYaari uses AWS infrastructure in Mumbai, India for hosting, databases, backups, profile photographs, vehicle documents, email services and identity verification.
SafarYaari may use Cloudflare for DNS, TLS protection and network security, MSG91 for SMS and WhatsApp OTPs, Google for Google Sign-In, for SafarYaari's email through Google Workspace (including messages you send through the contact form) and, through Google Maps Platform, for place suggestions while you enter a place in the search or a Ride's route, Meta's WhatsApp services for applicable communications, DigiLocker for documents you choose to share from it where that option is offered, and Razorpay for payment processing and refunds.
SafarYaari will share information with these service providers only to the extent necessary for them to provide their services to SafarYaari.
SafarYaari will not permit its service providers to use your personal information for their own unrelated purposes, except where such processing is independently required or permitted under applicable law.
SafarYaari stores its Member data primarily in India. However, some service providers operate through global networks, and certain information may therefore pass through or be processed outside India while providing their services.
If you make a payment through a payment gateway, your payment details will be handled by the applicable payment gateway. SafarYaari does not intend to store your card or bank details on its own servers.
SafarYaari keeps a record of the payments, refunds and earnings transfers on your Account, and the tax invoice issued for each seat or listing you pay for, which shows your name and email address and is kept for as long as tax law requires, including after your Account is closed. If you list Rides for a community group, the bank account number and IFSC, or the UPI ID, and the account holder's name you save for your earnings are stored on the Platform and read by SafarYaari's staff to make the transfers; they are shown to you masked, you can replace or remove them at any time, and they are deleted with your Account.
SafarYaari uses reasonable security measures to protect your information. These measures include encrypted connections, secure password hashing, login protection, limited OTP validity, restricted database access and other security controls.
SafarYaari will not knowingly ask you to provide your password through an email, message or telephone call. You are responsible for keeping your password, OTPs and Account credentials confidential.
SafarYaari will keep your information only for as long as it is reasonably necessary to operate your Account, provide services, maintain security, prevent fraud, resolve disputes and comply with applicable law.
Through its regular security processes, SafarYaari deletes OTP records within two days after they expire, used or expired email links within seven days after they expire and expired sign-in sessions within thirty days after they expire.
SafarYaari keeps security records, such as sign-in activity and the record of changes made to your Account, for at least 180 days as required by the directions of the Indian Computer Emergency Response Team (CERT-In), and for as long as they are needed for security, fraud prevention and legal purposes. Backups of the Platform's database are kept for 14 days.
When you close your Account, SafarYaari may deactivate and hide your Account information. SafarYaari may retain certain information where it is necessary for legal, security, fraud prevention, dispute-resolution or other lawful purposes.
SafarYaari uses necessary cookies for login and operation of the Platform and, only with your consent given on the cookie notice, Google Analytics cookies to understand how the Platform is used; the usage data shared with Google LLC for that purpose, and how to decline or withdraw, are described in the Cookie Policy. SafarYaari does not use advertising or cross-site tracking cookies.
Cloudflare may place a short-term security cookie to help protect the Platform from bots and other security threats.
Analytics is optional. Google's script loads only after you accept it on the cookie notice, and you can decline, or withdraw a choice already made, at any time as described in the Cookie Policy without affecting your use of the Platform.
SafarYaari may send you necessary messages relating to your Account, OTPs, verification, Bookings, Rides, cancellations, refunds, security and other Platform services.
SafarYaari will not send promotional communications to you where applicable consent is required unless you have provided the required consent. WhatsApp promotional communications will require the applicable opt-in.
SafarYaari may disclose your information where required by a court, government authority, law enforcement authority, regulator or other competent authority, or where disclosure is necessary to comply with applicable law.
SafarYaari may also use or disclose information where reasonably necessary to prevent fraud, protect the Platform, protect Users, investigate misuse, enforce its Terms and Conditions or protect its legal rights.
You may view and edit applicable information in your profile, sign out of your devices and request assistance regarding your Account and verification.
You may close your Account yourself from your profile. Closing it removes your profile, profile photograph, live selfie, verifications, vehicles with their documents and saved routes straight away. If you have earnings not yet sent to you, money paid for a seat on a Ride still ahead or a Ride that other Users have booked, please contact SafarYaari to close your Account so that the money can be settled first. You may also request deletion of your personal information by contacting SafarYaari through the designated support or email channel. SafarYaari may retain information where the law permits or requires it to be retained.
Subject to applicable law, you may ask SafarYaari for a summary of the personal information it holds about you and how it is used, ask for inaccurate or incomplete information to be corrected or updated, ask for information to be erased, withdraw any consent you have given (for example to WhatsApp updates, analytics cookies or a document shared from DigiLocker) and nominate another person to exercise these rights on your behalf in the event of your death or incapacity. Withdrawing consent does not affect processing carried out before it, and SafarYaari may then be unable to provide the services that depend on it. You may send any such request to [email protected].
If you have any complaint or concern regarding your personal information, you should first inform SafarYaari through its designated support or grievance channel and provide the relevant details so that SafarYaari can investigate and resolve the issue.
SafarYaari will make reasonable efforts to examine and resolve privacy-related complaints within a reasonable period, depending upon the nature and complexity of the issue.
SafarYaari's Grievance Officer is Rishabh Bansal, who may be contacted at [email protected] or at the address given below. The Grievance Officer will acknowledge a complaint within twenty-four hours and resolve it within fifteen days of receiving it.
If SafarYaari becomes aware of a personal data breach requiring notification under applicable law, SafarYaari will take the required steps to notify affected Users and the competent authority in accordance with applicable law.
SafarYaari may update this Privacy Policy from time to time. Any revised Privacy Policy will be displayed and published on the SafarYaari website and will become effective from the date mentioned in the revised Privacy Policy.
SafarYaari will not be required to send a separate email to every User for every change to this Privacy Policy unless such communication is required by applicable law. Users should periodically review the Privacy Policy available on the SafarYaari website.
Where applicable law requires SafarYaari to obtain fresh consent for any particular use of personal information, SafarYaari will obtain such consent in the manner required by law.
SafarYaari will not use your personal information for any purpose that is materially different from the purposes described in this Privacy Policy unless SafarYaari provides the required notice or obtains the required consent under applicable law.
This Privacy Policy does not limit any rights available to you under applicable law.
For any privacy-related question, request or complaint, you may contact SafarYaari at:
SafarYaari
Email: [email protected]
Website: safaryaari.com
Registered address: First Floor, 2789, Sheodhan Rai Bhagwan Das, Ganj Bazar, Rewari, Haryana 123401
By using SafarYaari and, where required, providing consent through the Platform, you acknowledge that you have read and understood this Privacy Policy and understand how SafarYaari collects, uses and protects your personal information.